Articles

• 36340
• 26

Exchange of confidential information in chat or ticket

• 50725
• 34

SMS Chat. Supporting customers who like to text.

• 31435
• 58

Right-to-left language support

• 30963
• 29

Importing Canned and Knowledge base content from other systems

• 38037
• 40

Mail Profile Setup - Email "From" address setup

• 39768
• 39

Recommended LiveHelpNow chat settings for HIPAA, PCI compliance

• 30154
• 57

Dynamic Department Routing

• 34635
• 28

How to Setup Visitor Automations

• 25733
• 58

Managing Agent View Access

• 30286
• 57

Department Isolation

• 37923
• 28

How to setup live chat queuing for call centers

• 45480
• 60

"Live chat is currently unavailable" message

• 35049
• 57

How to send visitors their chat transcript by email and include a survey

• 48746
• 63

How to export chat transcripts for your records

• 27708
• 68

Email Transcripts

• 41668
• 67

Chat Session Timeout

• 40639
• 58
• 0

How to Setup a Post Chat or Ticket Survey

• 39931
• 28

Chat, Ticket, Call tagging explained