Can't log in
Can't log into my account? Password doesn't work? Can't see order history? Can't get into my account? Doesn't recognize my email?
We are terribly sorry for any inconvenience you are experiencing with our new site platform. We are trying to make this transition seamless for our loyal customers. We do recognize there are some obstacles and hope the following can assist you when we are not here to take your call or chat. Please feel free to email us or call us during business hours to help you get set up if you are continuing to experience issues.
- With our new website, existing accounts will need to have their password reset. Here is the link: Reset Password
- If you are not receiving the reset password email please contact us and we will send you a separate link. Please check your spam folder if it does not arrive in your inbox.
- Reset your password and you are ready to shop!
- If when you are entering your email and it doesn't recognize it, you will have to create a new account.
- Prior order history will eventually be updated over the new months. We apologize for the inconvenience and hope you enjoy the new site!
Thank you for shopping with Big Dee's and we appreciate your business!