Returns and Exchanges

You can begin your return process by following this link to create a prepaid $10 UPS return label or continue below: https://www.bigdweb.com/customer-service/returns-and-exchanges

How to make a return or exchange
We recognize that on occasion, an item that you have purchased may need to be returned. Regardless of the reason, we are here to help!
Returns may be made in person at our retail store or by sending the item back to us. If you will be sending your item back to us please request a Return Merchandise Authorization (RMA) number in order to expedite the returns via email sales@bigdweb.com, click to chat or call 1-800-321-2142. Repackage your item carefully, fill any voids with paper or another suitable stuffing material to protect the item from damage. If you are returning boots or helmets, we ask that you please wrap the box in craft paper or place the item into a larger box so as not to damage the manufacturers packaging. Write your RMA # on the outside of the package and include your name, address and phone number on the inside of the package and mail to:

Big Dee's Tack & Vet Supplies
Attn: Returns (RMA #)
9440 State Route 14
Streetsboro, Ohio 44241

We suggest that you use a return shipping method that includes tracking such as UPS, Fed Ex, or USPS Priority. Big Dee's Tack will not be responsible for lost, damaged, or otherwise undelivered return packages.
We do not offer refunds on originating or return shipping charges unless there was an error on our part in fulfilling your order.
Returns of products that can no longer be resold as new due to being used, damaged, or dirty will incur a 10% restocking fee.

Once we receive and process your return, we will issue a credit for the merchandise amount back to the same payment method that you had originally used.
Please be aware that your issuing bank may take 7-14 business days to release the funds into back into your account.

What items cannot be returned?
The following items are ineligible for return unless the item is defective or not made as ordered: Customized Merchandise, Special Order Merchandise, Videos, Computer Games, Books, Bits (excluding trial/rental program items), Vaccines, Dewormers, Supplements and Topical Products that have been opened, Closeout Merchandise.

What if an item I ordered is defective?
If you feel that an item you have received may be defective, please call customer service at 1-800-321-2142, click to chat or e-mail sales@bigdweb.com to discuss the nature of the defect. If you can e-mail photos to help show the scope of the defect, we can better assist you in finding a resolution.

What if I need to return an item past 180 days?
Full credit can only be issued on products that are returned within 180 days of purchase. If you have an item that you wish to return beyond 180 days, we will provide a store credit in the form of a gift certificate as long as we still stock the item, and it is in new/unused condition with all original tags.