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  1. Home
  2. Knowledge Base Categories
  3. Office Procedures

Office Procedures

20 Articles
  • 7
  • 0

A deal cannot be marked as rollback. The error message says: “The Action “Mark as Rollback” could not be performed for Deal RS XXXXX. Access Denied.

  • 8
  • 0

A deal cannot be marked as rollback. Error message says “deal cannot be marked as rollback - internal error.”

  • 16
  • 0

Dealer is trying to locate a temp tag but cannot find it in the Desking tab. How can the temp tag be located?

  • 5
  • 0

I am trying to update the IP address for a dealer but keep getting a ‘Failure to update customer account’ error message.

  • 9
  • 0

Creating a User Account

  • 8
  • 0

Voiding procedures

  • 5
  • 0

What is the MVSC Employee eFile correction procedure?

  • 6
  • 0

What type of indicia does SPU mail out versus what the DMV warehouse mails out?

  • 5
  • 0

How long does it take for an SPU-cleared item to show on the KSR?

  • 5
  • 0

Can dealers request to pay their ASF bill directly through SPU or do they need to submit an eFile to trigger the ASF bill?

  • 5
  • 0

How do we get Info for a client on an ASF bill? The customer has an Invoice number and wants more information.

  • 6
  • 0

VIN Verification Process

  • 6
  • 0

How does a dealer go about ordering an RMP book?

  • 7
  • 0

How do I place a bulk order for DMV forms?

  • 4
  • 0

What is the subject line for the faxes coming in?

  • 8
  • 0

What is the fax number for Corrections?

  • 4
  • 0

What is the phone number for the DMV suspense unit?

  • 7
  • 0

How do you add a dealer to the MVSC Registration Service account so that MVSC can post fees for a dealer?

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