A user wants to see scanned documents from 8/13/2018, but get the message “Cannot Generate PDF”. How do you retrieve the scans?
How do you retrieve the scans?
The company had to archive anything over 2 years to preserve our database and the efficiency of it.
You will need to reach out to [email protected] to get that bundle from the archived database.
He will need the MBR, the bundle #, the workdate, VIN and RS#.
Also remember don't CC the customer in the email.