Troubleshooting KSR Access Issues

Red Lock in Right-Hand Corner

If you notice that the lock on the right-hand corner is red, it may indicate a security issue. Please ensure that your connection is secure and try refreshing the page.

Possible Reasons for KSR Not Working

KSR may not be working due to technical issues, connectivity problems, or software glitches. It is recommended to troubleshoot further to identify the exact cause of the problem.

Expired CRA Renewal with DMV

If you suspect that an expired CRA renewal with the DMV is causing KSR access issues, contact them at 916-657-5564 (Option 3) to inquire about renewing your Commercial Requester Letter.

Change in IP Address

A change in your IP address could lead to KSR not working properly. Try logging out and back in again to update your IP address recognition and resolve any connectivity problems.

Potential Timeout Error

If a user has KSR access but encounters a timeout error while running it, suggest trying one more time as this might resolve the issue.

KSR Authorization Missing from Pull-down Menu

Your IP address may need to be added to the system if KSR authorization does not appear on the pull-down menu. Log out of the portal after adding your IP address for restored access.

Sales Managers' Account Issue

We are aware of an issue where sales managers' accounts do not show KSR access. Our team is actively investigating this matter for a quick resolution so all users can have seamless access soon. Thank you for your patience!