Resolving Incorrect Charges for Customer Demand Units

When dealing with units marked as "Customer Demand," it is important to note that there should only be a transfer charge to DMV. No other fees should be charged for these units. If you come across any additional fees that have been posted incorrectly, you can request a refund by following the steps below:

Step 1: Obtain the ADM 399 Form

The first step in resolving incorrect charges associated with Customer Demand transactions is to obtain the ADM 399 form. This form is specifically designed for requesting refunds related to DMV transactions.

You can find the ADM 399 form on the DMV website here: [link provided].

Step 2: Fill out the Form

Once you have obtained the ADM 399 form, carefully fill out all required fields with accurate information regarding the incorrect charges on your Customer Demand transaction.

Step 3: Submitting the Form

After completing the ADM 399 form, submit it to the Sacramento DMV Office either in person or through mail. Be sure to include any supporting documents that may help expedite the refund process.

Note: Fees should not be included on Customer Demand transactions, and any erroneous charges must be rectified promptly.

By following these steps and submitting an ADM 399 form, you can effectively resolve any incorrect charges associated with Customer Demand units and receive a refund for any overpaid fees.