Challenges with E-filing Lien Releases.
Why cannot e-file the lien release?
Troubleshooting DMV E-File Access Issue
If you are experiencing difficulties with your DMV e-file access, here are some steps to troubleshoot the issue:
Check System Indicators
- Ensure that you have a green box showing DMV and KSR at the top right under your dealer name and your name.
- Check if there is a lock icon in red or green, indicating whether it is locked or unlocked.
Lien Release E-Filing Error
If you are unable to e-file the lien release due to an open report of sale for the vehicle, follow these steps:
A wholesale or retail report of sale from yourself or another party may be causing this issue. To resolve it, send the necessary documentation to DMV or SPU for processing.
E-Filing Correction for Incorrect Lien Holder Information
To correct an e-file with incorrect lien holder details, follow these steps:
- Access the logbook efile page.
- Apply a filter for today's work to narrow down your search.
- Locate the specific deal with wrong lien holder information and click on the three lines icon next to it.
- Select "Cancel Efile" from the menu that appears after clicking on the icon.
Lien Sale Transfer Process
If you need to transfer a lien sale which cannot be efiled, submit it directly to DMV. For vehicles valued over $4000, refer to detailed procedures provided by DMV: DMV Lien Sales Procedures Manual - Vehicles Valued Over $4000
You can find processed e-file invoice transactions under Invoice #2837065 with their respective file dates. Thank you for your cooperation in resolving these matters efficiently!