Resolving Error Code 0331 in the System

Error code 0331 is a common issue that users encounter when there is a problem with the selected county in the system. This error is often related to out-of-state registrations or addresses. Below are some steps you can take to resolve this issue:

Matching Garage County with Customer's Address County

To address error code 0331, it is important to ensure that the garage county matches the customer's address county in the system. This alignment helps prevent discrepancies and allows for a smoother processing of requests.

Correcting Out-of-State Addresses

If error code 0331 indicates that the address listed for the county is out of state, it must be corrected before proceeding with requesting stickers or plates. Having a California address on record is essential for processing subplates.

Dealing with Duplicate Plates and Change of Address

In cases where error code 0331 relates to duplicate plates or changes of address, reaching out to field offices or Service Processing Units (SPUs) can provide further assistance in resolving these issues efficiently.

Addressing Discrepancies in Allocated County Codes

The message "0331 allocated county code not equal county code" signifies a discrepancy between allocated and actual county codes when applying for substitute plates. Resolving this discrepancy ensures a seamless application process.

Maintaining Consistency Between Mailing and Garage Counties

Error 0331 may occur due to duplication between mailing and garage counties' addresses. If your vehicle's address is located out of state, providing specific information about where it will be garaged becomes crucial. Consider submitting this information to field offices if necessary.

We hope these guidelines help you navigate through error code 0331 more effectively within our system. Thank you for bringing any issues to our attention!