Resolving Citation Status Issue in KSR

If you are encountering a situation where KSR (Knowledge Sharing Repository) does not display citations, but there is a status left on file indicating an owner/responsible citation, it is important to address this issue promptly. Follow the steps below to resolve the citation status problem:

Step 1: Identification of Issue

Identify the specific case or record in which the citation status discrepancy exists. Make note of any relevant details or information that may help in resolving the issue.

Step 2: Contact Field Office or SPU

Contact the appropriate field office or Service Processing Unit (SPU) responsible for managing citations and records within KSR. Inform them about the discrepancy and request assistance in posting fees and clearing the record for efile processing.

Step 3: Provide Details

When reaching out to the field office or SPU, provide all necessary details such as case numbers, dates, and any other pertinent information related to the citation status problem. This will help expedite the resolution process.

Step 4: Follow-Up Communication

Stay proactive in following up with the field office or SPU regarding progress on resolving the citation status issue. Ensure that all necessary actions are being taken to rectify the discrepancy in a timely manner.

Further Assistance

If you require additional assistance or encounter any challenges during this process, do not hesitate to seek further guidance from your supervisor or designated point of contact for technical support.