Understanding the Red Message Indicator
Why is my message turning red?
Resolving Message Turning Red Issue in KSRs
If you are experiencing your message turning red due to a failure in the KSRs running slowly and going into pending status, follow these steps to resolve the issue:
Steps to Resolve Message Turning Red Issue:
- Rerun KSRs: The first step is to try running the KSRs again to see if they go through successfully. This may help resolve the issue.
- Contact Support: If rerunning the KSRs does not solve the problem, please contact our support team for further assistance. They will be able to investigate the issue and provide a solution.
We apologize for any inconvenience this may have caused and appreciate your patience as we work on resolving this issue.