Help Article: Understanding Delay in Processing Units in SPU

If you are experiencing a delay in processing units (SPU) and it is currently showing as red, there are steps you can take to inquire about the status and potential reasons for the delay.

Entering Notes or Questions on the SPU Page

To address the delay in processing units, follow these steps:

1. Go to the SPU page where you see that it is showing as red.
2. Look for an option to enter notes or questions related to the status of your unit.
3. Type out any relevant information or inquiries regarding the delay.
4. Submit your notes or questions for further investigation by support staff.

Potential Reasons for Delay

The following factors could contribute to delays in processing units:

• Technical issues with equipment or software used for processing.
• Increase in workload leading to backlog of units awaiting processing.
• Lack of resources such as manpower or materials needed for efficient processing.

  Contacting Support Staff

  If you have entered notes or questions on the SPU page and still require assistance, consider reaching out directly to support staff. They can provide updates on your unit's status and offer solutions to expedite processing if possible. Contact information for support staff should be available on the platform where you accessed the SPU page. By following these steps and understanding potential reasons for delays in processing units, you can effectively address any issues with your unit's status and work towards resolving them efficiently.