Help Article: Addressing Posting Fees Errors During Renewal Process

Introduction

If you are encountering issues with posting fees during the renewal process, it is likely due to specific errors that have occurred. These errors may be related to smog requirements and registration suspension, which must be resolved before the fees can be successfully processed.

Error Message: "Exempt" Transaction

If you received an error message mentioning "Exempt," it means that Hamlin is not allowing you to post fees for a transaction. To proceed, contact the field office or Specific Processing Unit (SPU) for further assistance in resolving this issue.

Possible Fee Posting Due to Previous Oversight

In some cases, fees may have been posted for a vehicle if they were missed in previous transactions. Reviewing the vehicle's ownership history and running a KSR report can help identify why these fees appeared on the record. By processing a RESUBMIT transaction type instead of CLEAR, we can ensure accurate ownership transfer without discrepancies.

Changing Sale Date for Prior Owner's Posting Fees

It is important to note that the sale date cannot be altered to match prior owner's posting fees. The transfer should reflect the actual date of transfer even if it differs from previous postings. Proceed with submitting the item for processing as required by DMV or SPU.

If you need further assistance or clarification on how to address these issues, please reach out for support.