Requesting Adjustments for User Permissions

If you need to adjust user permissions within your organization, our support team is here to help. This article provides a step-by-step guide on how to request these changes effectively.

Step 1: Gather Necessary Information

Before reaching out to the support team, ensure you have the following information ready:

• Usernames: Collect the usernames of all users whose permissions need adjustment.
• Desired Permissions: Clearly specify which additional permissions you would like to grant each user. Common roles include:
• Digital Signer: Allows users to sign documents electronically.
• Admin Roles: Grants broader access and control over system settings and user management.

Step 2: Compose Your Email

Your email should be clear and concise. Here’s a suggested format for your request:

Email Subject: Request for User Permission Adjustments

Dear Support Team,

I hope this message finds you well.

I am writing to request adjustments in user permissions for the following individuals:

1. Username: [username1]
   Additional Permissions: Digital Signer, Admin Role

2. Username: [username2]
   Additional Permissions: Digital Signer

Please let me know if any further information is required.

Thank you for your assistance!

Best regards,
[Your Name]
[Your Position]

Email Tips

• Avoid using jargon or technical terms that may confuse recipients.
• Keeps sentences short and straightforward.
• Add a polite closing statement expressing gratitude for their help.

Step 3: Send Your Request

Select an appropriate time when the support team is likely available (considering working hours) and send your email. Be patient as they process your request; response times may vary based on workload.

Troubleshooting Common Issues

• If you do not receive a confirmation reply within a few days, consider sending a follow-up email politely inquiring about the status of your