Regaining Access to Your Applications

If you are experiencing difficulties accessing your applications, follow these troubleshooting steps to regain access efficiently.

Step 1: Refresh Your Screen

The first and simplest step is to refresh your screen. This action can often resolve minor glitches that may be preventing access.

Step 2: Check the Lock Icon

Look for a lock icon in the top right corner of your browser:

• Green Lock: Indicates a secure connection, which means there should not be any issues related to security.
• Red or No Lock: If the lock is red or absent, this could indicate an insecure connection. In such cases, proceed with further troubleshooting.

Troubleshooting Connection Issues

• Clear Browser Cache: Clearing your cache can help eliminate outdated files that might cause conflicts. Refer to your browser’s settings for instructions on how to clear the cache.
• Try a Different Browser: Sometimes switching browsers can solve compatibility issues that prevent access. Consider using popular browsers like Chrome, Firefox, or Safari.

Step 3: Log Out and Back In

If refreshing does not work, try logging out of your account and then logging back in. This simple action can reset session-related problems that may hinder access.

Step 4: Verify IP Address

You can check if the displayed IP address matches what you provided earlier by following these steps:

If Problems Persist...

If you've tried all of these steps but still cannot regain access, consider reaching out to technical support for additional assistance. They will provide expert guidance tailored specifically for resolving complex issues you may encounter.

Your patience is appreciated as we work together towards restoring full functionality!