How to Address Odometer Issues

If you encounter an odometer issue, it's essential to follow the correct procedures for resolution. This guide outlines steps to take when dealing with incorrect mileage or blank odometer readings on a title.

Handling Incorrect Mileage in R/S

If your Retail Sale (R/S) was created with inaccurate mileage but your documentation is correct, you must submit the deal for processing either to the DMV or SPU. Fortunately, no VIN verification is necessary in this situation.

Steps to Fix Odometer Errors:

1. Retrieve Incorrect Reading: Start by obtaining the incorrect odometer reading that was initially recorded in the RS data.
2. Edit Current Reading: Change the current odometer reading back to match this incorrect figure.
3. Avoid Posting Errors: By aligning these readings, you'll be able to post fees today without encountering any errors related to mileage discrepancies.
4. No Final Impact: Remember that using this incorrect reading will not affect or be reflected in the final record of transactions.

Tackling Blank Odometer Readings

A blank odometer reading on a title poses its own challenges and requires prompt action. To resolve this issue, follow these steps:

1. Submit Case for Processing: Send your case directly to a DMV field office or SPU along with a VIN verification document for correction of odometer information.
2. Create Work Order Request Form: Complete a work order request form which necessitates creating a deal in your logbook and entering all required details before printing it out.
3. Add Statement of Facts: It’s advisable also to include a statement of facts outlining the specifics regarding the odometer situation. This will provide clarity during processing and ensure all relevant information is available for review.