Troubleshooting Vehicle Data Issues

If you're facing issues with your car's data not being received properly, follow these guidelines to resolve the problem effectively.

Initial Checks

• Secure Connections: Ensure that all connections related to the vehicle's data system are secure and free from corrosion or damage.
• Software Updates: Check if any software updates are available for your car’s onboard systems. These updates can sometimes resolve communication issues.

If Problems Persist

If you continue experiencing problems after performing the initial checks, consider consulting a professional mechanic or technician who specializes in automotive electronics for further diagnostics and assistance.

Lien Holder Change Issues

If there is an issue processing the lien holder change due to personalized plates assigned to your vehicle, please note that this matter needs to be sent either to the DMV or my SPU for further processing. We apologize for any inconvenience this may cause and assure you we are here to assist you in resolving it.

Steps for Processing Personalized Plates:

1. Navigate to the transaction page and locate the personalized plate section.
2. Select the plate with owner box at the bottom of the page and enter your plate information.
3. In the "plate with owner type" drop-down menu, select "Legacy" instead of "ELP". This adjustment will ensure proper processing of your request.

Error Resolution Steps

If you're still having trouble receiving vehicle data correctly, try changing its status from clear to resubmit. If difficulties arise, save your deal and provide me with the last six digits of your VIN (Vehicle Identification Number) so I can assist further. Additionally, when requesting plates, avoid selecting a substitute plate reason; leave it as 'N'.

Mismatched Transaction Types:

The Q046 error occurs when fees or RDF (Registration Data Fees) have been posted using a different transaction type than what you're currently trying. To fix this issue:

1. Process it as a RESUBMIT instead of a CLEAR transaction type.
2. Double-check all provided information during transactions for accuracy—ensure