Resolving Internal Errors with Digital Signatures

If you're encountering internal error messages related to digital signatures for pending requests, follow these structured steps to troubleshoot and resolve the issue effectively.

Step 1: Check Document Format

Ensure that all documents are in a compatible format for digital signing. Unsupported formats may lead to errors during the signing process.

Step 2: Update Software

Make sure that any relevant software or applications used for signing are up-to-date. Outdated versions can cause compatibility issues and result in errors.

Step 3: Clear Cache and Cookies

If you’re using a web-based platform, clearing your browser's cache and cookies can help eliminate potential conflicts or errors associated with stored data.

Step 4: Verify Certificate Validity

Check if your digital signature certificate is valid. Ensure it has not expired or been revoked, as this could prevent successful signing of documents.

Troubleshooting Failed Digital Signature Issues

• Verify Identity Information: Confirm that all identity verification details match what is on file to avoid discrepancies during processing.
• Create a New RS: If an Identity Verification Failure occurs, consider creating another Request Submission (RS) for your client to bypass previous issues.
• Test with Different VINs: Process another request using different Vehicle Identification Numbers (VINs) to determine if the problem persists across entries.
• Check Digital Signature Settings: Review settings related to digital signatures within your system/application for proper configuration.
• Consult Documentation or Support:
• If problems persist after trying these steps, refer to user manuals or reach out for technical support tailored specifically to your application/system needs.

Additional Steps for General Internal Errors

• Select Software Updates:The latest updates often contain fixes that address known bugs affecting performance; ensure yours is current!
• Edit Configuration Settings:Your software’s settings should be reviewed regularly—incorrect configurations can lead directly back into error territory!