Resolving Common Transaction Errors

If you're facing issues related to transaction processing, particularly with error messages indicating "field required," this guide will help you troubleshoot and resolve these problems efficiently.

Identifying the Error Message

When you attempt to process a transaction, check for any associated error messages. The nature of the message can dictate your next steps:

• "Golden rod": Proceed with processing it as a used car transaction.
• "Surrender of title": Visit a field office or SPU for assistance.

Troubleshooting Steps

Error: New Plate Required (Key Subplate Field)

This error indicates that a new plate is necessary for the vehicle. To resolve this:

1. Request a new plate for the vehicle.
2. Select the option for a substitute sticker in your Vehicle Services tab.
3. Check the box labeled "Plate with Owner" at the bottom of the form.
4. Include Reg 17 with tomorrow's scheduled transaction, not today’s.

Error: 001 Field Required

This message means that specific information is missing from your submission. Follow these steps:

1. Review all fields on your form or system prompts carefully.
2. Ensure every required field is accurately filled out before proceeding with your transaction.

Error: 0001 - FIELD REQUIRED (reg_expire_date)

If you encounter this issue, update the expiration date on your registration correctly in its designated field on efile page. If you're still having trouble after making these updates, consider reaching out to support teams or contacting DMV directly at (916) 657-8035 for further guidance regarding specific cases and VIN inquiries.

Additional Support Options

If errors persist despite following troubleshooting guidelines, do not hesitate to seek additional help. Whether it's clarifying instructions or resolving complex issues, support teams are available to assist you through each step of correcting transactions effectively!