Guide to Posting Vehicle Fees and Resolving Common Errors

If you're encountering issues with posting fees for a vehicle, particularly related to an R305 error, this article will guide you through the necessary steps and troubleshooting methods.

Understanding the R305 Error

The R305 error typically indicates that a smog check has not been completed. Despite this error message appearing, you can still proceed by scrolling down and clicking on the "Send post fees" button. This action should allow you to post the fees regardless of the displayed error.

Troubleshooting Transactions

If your transaction does not appear in the log after attempting to save it, there may have been an issue with saving correctly. It is advisable to check again or attempt saving once more.

Steps for Posting Fees on a Vehicle Rollback

1. Access Desking Tab: Navigate to the "Desking" tab in your system.
2. Enter R/S Number: Input the relevant R/S number associated with your vehicle.
3. Select Undo Rollback: Click on the three horizontal lines located at the right side and select "Undo Rollback."
4. Post Necessary Fees: Ensure all required fees are posted before marking as a rollback.
5. Create Rollback Entry: After posting all fees, mark it as a rollback.

Error Handling During Fee Posting

You should avoid posting fees for new customers if their vehicle hasn't been funded yet; instead, refer back to SPU or contact your field office for further assistance regarding these cases.

Emailing Field Office or SPU

If you encounter messages indicating that transactions involve something labeled as “Exempt,” reach out directly to either your field office or specific processing unit (SPU) for guidance on how best to proceed with fee postings.

Smoothing Out Title Issues Related To Smog Checks

An additional common issue arises when two smogs are recorded which prevents state title clearance during fee postings. In such cases:

• You can send transactions directly to SPU or Field Office