How to Resolve Error Messages D388 and Q031

If you encounter error messages D388 or Q031 while processing items, follow these guidelines to clear the errors effectively.

Error Message D388

The D388 error message typically arises due to discrepancies in weight classifications or incorrect system setups. Here’s how to address it:

Initial Checks

• Ensure that all required fields are filled out correctly.
• Restart the application if necessary to refresh its status.
• Verify that the items being received meet the system's criteria without any inventory discrepancies.

Bypassing Weight Discrepancies

If you're clearing registration for a buyer operating under 10,000 lbs:

1. Uncheck the box for gross vehicle weight and certification at the bottom of the page.
2. Select only the certification box.
3. In optional information, choose "operating under 10,000" from the dropdown menu and enter the sale date as your certification date.

Specific Case Resolution

If dealing with deal number 7305 for customer John Primasing:

• Select either "OPERATED UNDER 10000 LBS" or "OPERATE 10,000-15,000 LBS," but not both.
• The Certification box should be marked as "CERTIFICATION BY OWNER."

Error Message Q031

< p>This error often results from a suspense caused by renewal processes from previous customers. To resolve this issue:

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• You will need to submit it directly to SPU or your Field Office for further processing.

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Additional Processing Options for Older Sequence Errors

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If you receive an older sequence DP plate error during transactions:

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• You can send it either to SPU or a DMV field office for correction.

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An alternative is processing now and performing a Reassignment after completing Sub Sticker Transaction in Vehicle Services on following day. Select Plate With Owner, Reassign, then fill out necessary fields regarding