Access Issues and Troubleshooting for Lithia Ford and Nissan of Fresno

If you're encountering access issues with Lithia Ford or Nissan of Fresno, this guide will help you understand potential causes and provide steps to resolve them.

Common Causes of Access Denied Messages

• Permission Settings: Newly added IP addresses may require a refresh in your permissions.
• Incorrect Credentials: Ensure that your username and password are correct.
• Network Restrictions: Your network might have limitations affecting access.
• IP Address Configuration: Misconfigured IP settings can lead to access issues.

Troubleshooting Steps

Step 1: Refresh Permissions

If an IP address was recently added to your account, log out from the system completely. After logging out, log back in. This action should refresh your permissions and potentially resolve the "access denied" message for both Lithia Ford and Nissan of Fresno.

Step 2: Verify Credentials

Please double-check that you are entering the correct username and password. If you've forgotten your credentials, use the recovery options available on the login page.

Step 3: Check Network Restrictions

Your current network may have restrictions preventing access. Try connecting through a different network or contact your IT department for assistance in verifying these settings.

If Problems Persist...

If you continue experiencing issues after following these steps, it is advisable to reach out directly to either your system administrator or support team for further assistance tailored specifically to your situation. They can provide insights into any underlying problems that may be causing these access issues.

Error F198 Resolution at Lithia Nissan of Fresno

If you've encountered error F198 due to overpaying fees at Lithia Nissan (RL502726), please submit any excess fees as a Resubmit request to either SPU or Field Office for clearance. Following this process will allow you to receive an HQ refund for any overposted fees incurred during transactions. Thank you for cooperating in resolving this matter promptly!