DMV Sticker and Access Troubleshooting Guide

If you're experiencing issues with your DMV sticker or accessing certain features, this guide will help you troubleshoot common problems.

Sticker Issues

If your sticker is not working, it may be due to how the DMV is managing your specific plate. Here are some steps to consider:

• Retry Saving: If you've saved the information with a 2025 designation, try that option again.
• Contact SPU: If the issue persists without clear reasoning from the DMV, escalate the matter to SPU for further clarification and resolution.

MVR Request Problems

You might encounter difficulties when submitting MVR requests. This could be caused by a temporary outage at the DMV. Follow these steps:

• Status Check: Ensure there are no pending deals stuck in limbo due to system outages.
• Direct Assistance: For immediate support, call 818-706-1949 ext 7107 for a screen share session where we can diagnose any ongoing issues together.

KSR Access Issues

If users face challenges with KSR access, verify their lock status as follows:

1. Check Lock Icon: The icon should appear green on the top right of their screen indicating access approval. A red icon means restricted access.
2. Select Approval Request: If locked (red), click on the lock icon and submit an approval request. Once approved, access should be restored.

Troubleshooting Technical Issues with e-Filing

If you're having trouble accessing your DMV e-file file, please check these items first:

1. Status Indicators: Confirm that both DMV and KSR show a green box under your dealer name at the top right of your screen.
2. Acknowledge Lock Status:
   : Verify if there's a red or green lock icon indicating whether it's locked or unlocked; take action accordingly based on its color.