How to Fix Terminal Registration Issues in DMV Desk

If you are experiencing problems with pulling reports in DMV Desk, it may be due to your terminal not being properly registered. A red lock icon in the top right corner of your screen indicates that registration is required. Follow the steps below to resolve this issue.

Steps to Register Your Terminal

1. Click on the Red Lock: Locate and click on the red lock icon displayed at the top right corner of your DMV Desk interface.
2. Enter Location Description: When prompted, provide a brief description of your location (e.g., Sales Desk, Finance Office).
3. Select KSR Permission: Ensure that you check the box for 'KSR' as part of the permissions requested.
4. Agree to Terms: Read through and agree to any terms presented before proceeding.
5. Submit Your Request: Click on 'Submit' after completing all fields. This action will change the lock from red to orange, indicating that your request is pending approval from an Admin.

Pursuing Approval

You will need approval from an appropriate person at your dealership for your terminal registration request. Make sure you reach out promptly so that they can process it without delay.

Restoring Access After Approval

Once you have received confirmation of approval, log out of DMV Desk and then log back in. This step is crucial for restoring access needed for efficiently pulling reports.

Troubleshooting Further Issues

If you continue encountering issues or if cookies were deleted—leading to unregistration—repeat these steps as necessary. Terminals can become unregistered but following this procedure will help restore them quickly and easily each time.

This guide should assist you in resolving terminal registration issues within DMV Desk effectively!