Troubleshooting Terminal Authorization Issues

If you're experiencing difficulties with terminal authorization or access settings, this guide will help you identify and resolve the issue effectively.

Step 1: Verify Terminal Authorization

Ensure that your terminal is fully authorized. After completing the authorization process, log out of your account and then log back in. This step is crucial as it refreshes your session and applies any changes made during the authorization.

Step 2: Check for Additional Permissions

If problems persist while attempting to pull reports, it's essential to check if there are additional permissions required for report generation. Sometimes specific roles or access levels may be necessary depending on organizational policies.

Common Permission Issues:

• Lack of administrative privileges
• Specific role assignments not granted
• System-wide restrictions affecting all users

Step 3: Confirm Login Credentials

An incorrect username or password can lead to authentication failures. Double-check that you are entering the correct credentials:

• Password: Ensure you are using an updated password; outdated passwords can cause login issues.
• User Name: Verify that your user name is entered correctly without any typos.

Password Reset Assistance:

If you've forgotten your password or suspect it might be outdated, consider resetting it through the appropriate channels provided by your organization.

Step 4: Screen Share Session for Troubleshooting

If you're still facing challenges after following these steps, a screen share session could be beneficial. This allows a technician to assist directly by removing any stored passwords associated with the temp tag website. To initiate this process, please follow this link: Start Screen Share Session.

Contact Your Administrator

If none of these solutions resolve your issue, reach out to your system administrator for further assistance in troubleshooting this matter. They may have insights into system-wide issues affecting report generation or other underlying problems related to access settings.