Creating a Work Order for SPU

The process of creating a work order to send to the Seattle Public Utilities (SPU) may encounter issues if the initial submission is marked as "Cleared." This situation arises when only fees are posted, complicating the generation of a new work order. Currently, this issue is under review and has been escalated for resolution. Updates will be provided as more information becomes available.

Steps to Create a Work Order Request Form

To create a work order request form for transferring legal ownership to SPU, follow these steps:

1. Access Vehicle Services Module: Navigate to the vehicle services section.
2. Select Key Legal Owner Transaction: Locate and choose this option from the menu.
3. Fill in Relevant Details: Accurately enter all necessary information related to the legal owner transfer.
4. Save Transaction: Once all information has been entered correctly, save your transaction.
5. Navigating Transaction Log: Go to the vehicle services transaction log for further actions or verification.

Troubleshooting Common Issues

If you encounter an error such as D442 while trying to print the work order for dealer transfers, it indicates a mismatch between your Dealer number and records created by another dealer. To resolve this issue, submit it on a Work Order for processing through SPU.

BPA Correction Process

If you need to create a work order regarding BPA corrections from 2022 that were not e-filed, gather relevant details first. Here’s how:

1. Collect Information: Check with your Audit/Corrections team about any existing records concerning BPA corrections processed via other service providers’ software.
2. Create Documentation:: Ensure you have documentation including VINs related to items needing correction and any KSR specifying required changes.
3. Email Relevant Teams:If possible, communicate directly with involved teams on your behalf for efficient case handling.

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