Guide to Transferring a Lease Customer to a New Dealership Group

Transferring a lease customer to a new dealership group can be straightforward if you follow the correct steps. This guide will help you navigate the process efficiently.

Step 1: Complete Interim Registration Vehicle (IRV)

The first step in transferring a lease customer is to complete the Interim Registration Vehicle (IRV) process. This step is crucial for addressing any outstanding issues related to an incorrectly reported vehicle.

• Identify Issues: Review all documentation and identify any discrepancies or errors associated with the vehicle registration.
• Resolve Outstanding Matters: Work with relevant parties, such as previous dealerships or financial institutions, to resolve these issues before proceeding further.

Step 2: Process Transfer Documentation

Once the IRV process is completed and all issues are resolved, you can move on to processing the transfer documentation for the lease agreement.

• Gather Necessary Documents:
• Please ensure that you have all required documents ready, including original lease agreements and identification from both parties involved in the transfer.
• Create Accurate Transfer Forms:
• This includes filling out appropriate forms accurately reflecting details of both leases – old and new – along with updated information about payments and terms.
• Email/Communicate Clearly:
• Keeps lines of communication open between both parties throughout this transition period. Ensure everyone understands their responsibilities during this transfer process.

Tips for Successful Communication

• Acknowledge Concerns: Listen actively to any concerns raised by either party regarding the transfer process. Address them promptly!
• Provide Regular Updates : Keep both sides informed about progress at each stage of processing paperwork .
• Be Transparent : Clearly explain any fees , charges , or changes that may occur due during this transaction .