Resolving Access Denied Issues on DMV Desk

If you are encountering an "access denied" message while using the DMV desk, follow these steps to troubleshoot and resolve the issue.

Identifying Registration Needs

First, check for a lock icon in the top right corner of your terminal. If it appears red, this indicates that registration is required.

• Click on the Lock Icon: Enter your location description and request access to KSR and efile.
• Accept Terms: Ensure you accept the Terms and Conditions before submitting your request.

Status Updates

After submission, observe that the lock icon changes to orange. This signifies that your request is pending approval from an Administrator at your dealership. If no Administrators are available or if further assistance is needed, consider reaching out for support to expedite this process.

BPA Approval Requirement

If you receive a message indicating denial due to lack of BPA approval, contact our Contracts team for guidance:

• Email: [email protected]
• Phone: 818-706-1949 ext 1012

Troubleshooting Steps for E-filing Access Denial:

1. Sign Out/In: Log out of your account and then sign back in.
2. E-file Again: Attempt e-filing after signing back in.
3. Create Authorization Request: If issues persist, submit a request through the admin tab for authorization.

Duties of Your Admin Team

Your Admin should reach out to appropriate support channels if desking access needs to be established. They can assist with creating necessary records as part of onboarding new finance managers or clerks accessing vehicle inventory logs.

Email Support Request:

If you're granting access permissions for a DMV clerk, please send an email with her username requesting permission addition to: [email protected]