Troubleshooting Access Issues with KSR and NMVTS

If you encounter access issues while trying to run the Knowledge, Skills, and Abilities Report (KSR) or NMVTS, this guide will help you identify common problems and their solutions.

Common Errors

Access Denied Message

The "access denied" message can arise from several factors:

• Insufficient Permissions: Your account may not have the necessary permissions to access KSR or NMVTS.
• Incorrect Account Setup: Your user account might not be configured correctly for accessing these services.

Resolution Steps:

1. Check for a green lock icon in the top right corner of your screen. This indicates proper access rights. If it is red or missing, further action is required.
2. If needed, confirm your credentials by logging out and back in again.
3. If problems persist, contact support for assistance in gaining the required permissions.

"Operation Code Has Not Been Set" Error

This error typically occurs when attempting to run a KSR without specifying an operation code. To resolve this issue:

• Set Operation Code: Ensure that you have entered the correct operation code before running the report.
• Double-Check Input: Review any guidelines provided regarding proper usage of operation codes to ensure accuracy.

Troubleshooting Submission Issues with Company IFS

You may also experience access denied errors when submitting company IFS requests due to various reasons such as incorrect user permissions or credential recognition issues. Follow these steps for resolution:

1. User Permissions Check: Verify that your user role allows submission of requests under current settings.
2. CREDENTIALS Verification: Ensure you are using accurate login information and selected appropriate options based on your role's access rights.
3. < strong >Contact Admin: If issues continue , reach out to your Administrator for troubleshooting assistance or verification if additional approvals are