Understanding Invoiced Status for DMV Transactions

The invoiced status is an important indicator in the transaction process, signifying that the transaction has been processed and completed. However, it’s essential to understand what this status entails regarding plate delivery.

What Does Invoiced Status Mean?

The invoiced status indicates that all necessary steps have been taken to finalize a transaction with the Department of Motor Vehicles (DMV). Despite this confirmation, it does not guarantee that your license plates have already been mailed out to you.

Plate Delivery Process

For transactions cleared through SPU (Special Processing Unit), the Sacramento DMV will directly send both the plates and registration documents to customers. This ensures a streamlined process but requires some patience on your part.

Confirming Issuance of Plates and Registration

If you're curious about when your plates and registration were issued, you can perform a KSR (Key Service Request) along with a Force New Request. This action allows you to check the current status of your order within DMV systems.

Delivery Timeline

Please inform customers that they should allow up to 30 days for their items to be delivered after issuance. This timeframe accounts for processing times at various stages before reaching their mailbox.

Troubleshooting Non-Delivery Issues

If customers find themselves waiting beyond the 30-day period without receiving their items, there are steps they can take:

• Sign REG156 Form: Customers can fill out a REG156 form if they haven't received their plates or registration materials within 30 days.
• E-file for Sub Plates: Once signed, this form allows you as an agent or representative to e-file on behalf of the customer specifically for Sub Plates.

Conclusion

The invoiced status signifies completion but doesn’t ensure immediate delivery. By understanding these processes and timelines, both agents and customers can navigate any issues more effectively while awaiting their DMV materials.