How to Regain Access to eFile

If you are facing issues accessing your eFile account, follow the steps below to troubleshoot and resolve the problem.

Step 1: Verify Your IP Address

Ensure that your current IP address is correctly added within the portal. Look for a green lock icon next to it; this indicates that your IP address is properly configured.

Step 2: Log Out and Back In

After confirming that your IP address has been updated, log out of the system. Once logged out, wait a moment and then log back in. This action allows any permission changes related to your new IP settings to take effect.

Troubleshooting Frequent IP Changes

If you frequently experience changes in your IP address due to network settings, know that this may be a common issue among others in your group as well. Consistent updates might be necessary each time there’s an alteration in network configuration.

Step 3: Check Login Status

Your access issue could also stem from problems with your current login status. If logging out and back in does not resolve the situation, double-check if there are specific restrictions or settings associated with your account that need updating.

If Issues Persist

If you still cannot regain access after following these steps, consider reaching out for further assistance from technical support. Provide them with details about any specific errors encountered during login attempts.

Conclusion

You should now have regained access by logging out and then logging back into eFile KSR. If everything works correctly again, you're all set! Have a great day!