Resolving eFile Access Issues

If you're experiencing difficulties accessing the eFile system, follow these troubleshooting steps to resolve common issues.

Initial Steps to Troubleshoot

• Check Your Internet Connection: Ensure that you are connected to a stable internet network. A weak connection can hinder access.
• Verify Login Credentials: Double-check your username and password for accuracy. If you've forgotten your password, use the "Forgot Password" option available on the login page.

Caching and Browser Solutions

• Clear Browser Cache and Cookies: Sometimes old data can cause conflicts. Clearing your cache may help improve performance.
• Try a Different Browser: If problems persist in one browser, switching to another might resolve compatibility issues.

If Problems Continue

If you have tried all of the above solutions and still cannot access eFile KSR, it may be beneficial to reach out for further assistance.

Contact Technical Support

You can get in touch with our technical support team who will provide specific guidance based on the issue you're facing. Please have details about any error messages or symptoms ready when you contact them for quicker resolution.

Status Update on Approval Date Issue

Hello Kayla, we sincerely apologize for any inconvenience caused regarding your approval date issue. Our contracts team is currently investigating this matter closely and is committed to resolving it as quickly as possible.

Your Patience is Appreciated

Please allow us approximately 15 minutes while we work through this situation. We appreciate your understanding during this time and thank you for bringing this issue to our attention!

If there are any other questions or concerns while waiting, feel free to reach out again at any time!