How to Unwind a Registered Deal When the Customer Never Took Possession

If you find yourself needing to unwind a registered deal because the customer never took possession of the vehicle, follow these steps to ensure a smooth process.

Step 1: Report Incorrectly Reported Vehicle

The first action is to report the vehicle as incorrectly reported. This is essential for rectifying any errors in your records regarding ownership and registration.

Step 2: Refer to the Checklist

Before proceeding, consult the "Incorrectly Reported Vehicle Checklist". You can find this checklist on your Dashboard page under Tools. It contains specific requirements that must be met during this process.

Documents Needed

You will need to gather several important documents:

• The title that was issued for the vehicle
• License plates associated with the vehicle
• Registration details related to the transaction

Step 3: Complete Required Forms

You are required to fill out three forms:

1. REG 477 Form:This form is necessary for reporting issues with registration.
2. REG 256 Form:This form assists in documenting changes or corrections needed in registration data.
3. ADM399 Application for Refund:This application is crucial if you seek reimbursement for any fees incurred during this process.

Step 4: Submit Documentation

Once all documentation has been completed accurately, submit it according to your organization's procedures. Ensure that everything is submitted appropriately so there are no delays in processing your request.

Status Confirmation and Cancellation Process

If all steps have been followed correctly, you should be able to proceed with canceling the transaction effectively. Keep track of your submission status and confirm once it has been processed successfully.

This guide serves as an overview of unwinding a registered deal when possession was not taken by a customer. Following these steps carefully will help facilitate an efficient resolution.