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Troubleshooting Item Clearing Error Messages

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why am i getting an error message when trying to clear the item?

Resolving Common Vehicle Transaction Errors

If you encounter an error message while processing a vehicle transaction, it may stem from various issues. This guide outlines common errors and their resolutions to help you navigate the process smoothly.

Understanding Error Messages

Error Related to VIN Recognition

The error could arise if the vehicle's VIN (Vehicle Identification Number) is not recognized. Ensure that all necessary information is accurately entered. Additionally, if you're attempting a transaction without assigning new plates and stickers for a vehicle previously registered with IRP plates, this may trigger an error.

Prior Rental Vehicles

If the vehicle was formerly rented from agencies like Enterprise, specific procedures might be required. Confirm that personalized plates aren't being reassigned during your current transaction as this can also lead to complications.

Specific Error Codes

Error Q046 - Fees or RDF Issues

The Q046 error indicates there are fees or Revenue Distribution Fees (RDF) associated with the record you're trying to clear. Instead of processing it as a CLEAR transaction, proceed by resubmitting it correctly to handle these fees effectively.

Steps to Resolve Q046:

  1. Change the transaction type from CLEAR to RESUBMIT.
  2. Select the prior RDF box and enter the TIN (plate number).
  3. Add any fees posted by the previous owner found via KSR under record condition.

Error 0001 - Goldenrod or Out-of-State Vehicles

This error suggests that your vehicle may be classified as goldenrod or out of state. To verify details, run a KSR which will show title surrender status. You must send this deal for processing at either DMV field office or SPU due to prior CA records preventing e-file registration.

Troubleshooting Post Fee Issues:

  • If there's already a post fee on record due to incomplete payments from previous owners, process your transaction as "resubmit."
  • Please ensure all relevant details are reviewed before proceeding with transactions involving out-of-state vehicles; check garage county and non-operation boxes where applicable.

Your cooperation in following these guidelines will facilitate efficient resolution of

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