Understanding the "Ship to Different Address" Option for Plate Shipments

If you're encountering issues with the absence of the "ship to different address" section when arranging plate shipments, this article will help clarify potential reasons and provide guidance on what steps you can take.

Reasons for Absence of Shipping Option

The lack of a shipping option may primarily be attributed to system settings that are in place. Below are some common factors that could lead to this situation:

• New vs. Used Vehicles: The "ship to different address" option is generally available for used vehicles but may not appear when dealing with new vehicle transactions.
• Deal Status: If your deal has not been fully cleared within the system, it might restrict access to certain options, including alternate shipping addresses.

Troubleshooting Steps

If you find yourself unable to select a different shipping address, consider taking these troubleshooting steps:

1. Check Vehicle Type: Confirm whether you are processing a new or used vehicle transaction. This distinction often affects available options.
2. Status Verification: Ensure that your deal is completely processed and cleared in the system before attempting any further actions related to shipment.

Seeking Further Assistance

If you've followed the above steps and still cannot resolve the issue, we recommend reaching out directly via email for personalized support. Our team is ready and willing to assist you with any specific questions or concerns regarding your plate shipment process.

Your understanding of these processes helps ensure smoother transactions moving forward!