Troubleshooting the UNKNOWN Error Message

If you're encountering an UNKNOWN error message in your applications, follow these guidelines to address the issue effectively.

Initial Steps to Resolve the Issue

• Wait and Retry: It's advisable to wait about 15-20 minutes before trying again. There may be temporary issues with the processing system causing delays.
• Save Your Work: Ensure you save any current work so you can return to it later without losing progress.

If Problems Persist

If waiting does not resolve the issue, consider reaching out for further assistance:

• Contact Technical Support: If problems continue after retrying, contact our customer support team who can help identify and resolve the error.
• Error Specifics: For instance, if you're seeing a UNKN error related to deal SALRM4EU0P2480496, it's likely due to a technical glitch that needs addressing by our support team.

Troubleshooting Plate Transfer Issues

The UNKN errors might also stem from missing or incorrect information during plate transfer processes. Here's how you can fix this:

1. Select "N/A" for subplate reason.
2. Uncheck "plate with owner".
3. Please input your TIN number as the plate # and ensure fees posted by prior owners are accurate.

If there is a special plate on file, remember to request new plates/stickers while retaining them for subplate reasons. This should help in resolving related issues efficiently.

Status Updates on DMVdesk Errors

The UNKN errors associated with DMVdesk appear linked to ongoing internal challenges at California DMV. Although no specific fixes are available currently, staying updated through official communications from DMV or checking your DMVdesk account will provide more insights as they become available. We appreciate your patience during this time!

Addendum: VIN Related Concerns

If you've encountered an error regarding specific VINs (e.g., E17171 or C88443), please try resubmitting documents after some time has passed since earlier issues have