Accessing KSR on Your Computer
hi how can i get access to ksr on this computer please?
How to Gain Access to KSR on Your New Computer
If you're having trouble accessing KSR (Knowledge Sharing Resource) on your new computer, follow these steps for troubleshooting and assistance.
Check the Lock Icon
First, observe the lock icon located in the top right corner of your screen. The color of this icon is crucial:
- Green: You have access.
- Orange or Red: Indicates a potential issue with access.
Troubleshooting Steps
- If the lock icon is not green, try refreshing the page.
- If problems persist after refreshing, consider checking your network connection or browser settings as they may be contributing factors.
- You may also encounter restrictions set by your company or website that could affect access. Ensure you are compliant with any policies in place.
Pend Approval from Admin
Your request for KSR access might still be pending approval from an admin. If so, log out and then log back into your account once you receive confirmation of approval. This step often restores permissions automatically.
Email Support if Needed
If your admin is unavailable to approve terminal requests through chat, please send an email to [email protected]. In this email, mention that your admin is unavailable so we can assist you further with approving your request.
Selecting Terminal Registration Process
The terminal registration process must be completed correctly for successful access:
- Select the red lock in your portal again if you've already logged out and back in without success.
- After submission as an admin, ensure that you approve the terminal request by selecting the "KSR Granted" box before applying changes on the right-hand side of the interface.
Further Assistance
If issues continue after following these steps, please reach out directly via our support link: Fast Support Link.
Your cooperation will help us resolve any