Addressing PWO (Plate Without Owner) Disposition Issues

If you are facing issues with the Plate Without Owner (PWO) disposition related to legacy plate reassignment, follow these steps to resolve the problem effectively.

Updating Subplate Reason

The first step in addressing this issue is to update the "Subplate Reason" dropdown. This adjustment will indicate that the prior owner has retained their plate. Here’s how you can do it:

1. Locate the transaction associated with the PWO issue.
2. Find and open the "Subplate Reason" dropdown menu.
3. Select an option that reflects that the previous owner still possesses their plate.

Revisiting Your Transaction

After updating the "Subplate Reason," revisit your transaction:

1. Attempt to process your transaction again.
2. Monitor for any error messages or issues during processing.

Troubleshooting Further Issues

If problems continue after making these changes, consider taking additional steps:

• Error Messages: Take note of any specific error messages you encounter as they can provide valuable insight into what might be going wrong.
• User Documentation: Refer back to user documentation or guidelines provided for handling PWO transactions; there may be additional instructions available that could assist you further.

Seeking Additional Help

If you've tried all of these steps and still require assistance, don't hesitate to reach out for help. When contacting support, make sure to include specific details about your situation such as:

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• The exact nature of your issue;
• The steps you've already taken;
• Your account information if applicable;
• Error codes or messages received during processing;

  This information will help support staff address your concerns more efficiently and provide tailored solutions based on your needs. Remember, resolving PWO disposition issues promptly ensures a smoother experience in managing legacy plates!