Steps to Resolve Unwind Deal Issues
how do I go about fixing this unwind deal?
Guide to Fixing Unwind Deals
This article provides a step-by-step process for fixing unwind deals, including submitting necessary documents and correcting errors. Follow the instructions carefully to ensure a smooth resolution.
Step 1: Request P35 for Fees
Begin by requesting a P35 for the fees posted through e-file. You will need to complete the Statement of Facts using an available template. Wait for it to upload before downloading it.
Step 2: Submit Required Documents
Email your completed Statement of Facts as instructed for submission. Additionally, if you have identified an RDF (Reportable Deal Form) that needs correction:
- Mark it as an Incorrectly Reported Vehicle on the Deals Page.
- Select the checkbox next to the RDF in the bottom left corner.
- Select "Incorrectly Reported Vehicle" followed by "Executive Action."
No mailing is required for items where fees were posted; only cleared items need submission.
If Your Request Was Not Delivered:
If you're unsure whether your request was delivered, initiate the P35 process today without hesitation.
Cleared Deal Error Resolution
If you need to fix a cleared deal error related to an unwind and voiding of ROS (Rollback Sale), submit these documents:
- The title of the vehicle
- The plates and registration details
- A completed statement of facts
- A refund application form
- An incorrectly reported vehicle form (Reg 477)
This bundle should be submitted under Attn: Corrections Dept with reference to its clearing bundle number.
No Need for Unwind/Rewind Process:
A new car deal that originally started as an unwind can transition directly into retail without undergoing any rewind processes if managed correctly—simply amend rather than rollback when changing from lease to retail operations. Retail Sales corrections can be handled via Desking or manually with a Statement of Facts.