Understanding Error 0009 on New Cars

Error 0009 Resolution Guide

If you encounter Error 0009 on a new car transaction, follow the steps below to resolve the issue:

Step 1: Initial Investigation

Run a KSR to further investigate the issue and ensure there is no stop on the record.

Step 2: Provide Necessary Information

To help in resolving this error, save the transaction and provide the last 6 digits of the VIN.

Step 3: Escalation if Needed

If the problem persists, consider escalating it to either the field office or SPU for processing.

Solution for "Amount Fee Auto" Box Issue

If you are experiencing issues with unchecking "Amount fee auto" box and seeing "$0" in post fee amount, follow these steps:

Step 1: Understanding The Problem

The system perceives an attempt to post fees of $0 which triggers an error message display.

Step 2: Resolving The Issue

To fix this problem, checkmark the "Post fee amount auto" box. This action will automatically generate applicable fees for successful processing.

Troubleshooting Error Code 0009 for Specific VIN (669)

If you encounter Error code 0009 specifically related to VIN ending in '669', here's what you should do:

• Review and ensure that Post Fee Amount Auto Box is correctly checked in Efile settings.
• Contact support if further assistance is required.

Error Code Resolution Steps - Posting Fees with Value of $0

To address Error code 0009 when attempting to post fees valued at $0, perform these actions:

1. Navigate to deal details section below purchase price.


2. Check if "Post Fee Amount Auto" box is unchecked.


3. If unchecked, mark it as checked.
4. 
   
5. This step allows correct posting of due amounts.