Fixing a Stuck KSR: Possible Solutions

System Delays and KSR Processing

If you are experiencing delays in the processing of your KSR (Key Service Request), it may be due to a high volume of requests currently being handled by the system. Unfortunately, there is no specific fix for this situation other than waiting for the processing to complete.

It is important not to submit multiple requests while waiting, as this could potentially lead to additional charges. Patience is key in these circumstances, and we appreciate your understanding as we work to resolve the issue promptly.

Current Status of KSRs

The current delay in processing KSRs does not indicate that the system is down; rather, it suggests that there are temporary delays due to the high volume of requests. Rest assured that your reports will eventually go through on their own, albeit at a slower pace than usual.

Pending KSR with Light Green Status

If your KSR status shows as pending with a light green color due to increased requests causing delays, please know that reports are still being processed. Your patience during this time is greatly appreciated, and you can expect your report to be available shortly.

Resolving Issues with KSR and ELPs Prior Vehicle Data

To address any issues related to Key Service Requests (KSR) and Electronic License Plates (ELPs) prior vehicle data:

1. Contact SPU or visit your nearest Field Office for a Legal Owner transfer process for vehicles with Special Plates.
2. Provide all necessary documents and information required for the transfer.
3. Follow additional instructions provided by SPU or Field Office staff for smooth processing.

Troubleshooting Technical Glitches with KSR Information Display

If you encounter incorrect information displayed on your KSR tab possibly due to technical glitches:

• Try refreshing your screen or logging off then back on to see if it resolves the issue.
• If problems persist, contact our support team for further assistance in resolving technical glitches affecting display accuracy.