Resolving Incorrect Name Issue

If you have encountered an issue with an incorrect name on a transaction, the best way to address it is by having the transaction voided. This will allow you to key in the correct information and e-file it again after a 24-hour period.

Steps to Void a Transaction:

1. Contact Customer Support: Reach out to our customer support team and inform them about the incorrect name on the transaction.
2. Request for Voiding: Request for the transaction to be voided so that you can make necessary corrections.
3. Wait for Confirmation: Once the void request is processed, wait for confirmation before proceeding with re-entering the information.

Guidance through Request Process:

If you are comfortable with voiding the transaction and need assistance in guiding through the process, our team is here to help. Just let us know how you would like to proceed, and we will provide step-by-step instructions.

Contact Customer Support:

To initiate the void request or seek guidance on resolving any issues related to transactions, contact our customer support team via phone or email. Provide details of your query and they will assist you accordingly.

Re-enter Correct Information:

After receiving confirmation of successful voiding of the transaction, proceed with entering accurate information. Double-check all details before e-filing again. By following these steps and seeking assistance when needed, you can effectively resolve any issues related to incorrect names on transactions. Feel free to reach out if you require further guidance or support during this process.