Vehicle Service Tab Assistance

If you're experiencing issues with the vehicle service tab on your screen, follow these steps to troubleshoot and resolve common problems.

Checking the Lock Icon

First, check the top right corner of your screen for a lock icon:

• Green Icon: Your tab is active and should function properly.
• Red Icon: Refresh your screen to see if this resolves the issue. After refreshing, try accessing the service tab again.

Troubleshooting Missing Tabs

If you notice that your vehicle services and KSR tabs have disappeared after a recent computer update, try logging out of your account and then logging back in. This action may restore any missing features.

If the tabs are still not visible:

1. Hover over your name on the site to confirm your IP address.
2. If necessary, reach out for further assistance from support at Gamboa Motors' website.

Transaction Issues

Please Note:

• You cannot void transactions in Vehicle Services once they are completed. If you have questions regarding specific transactions or need help navigating through them, feel free to ask for assistance.

Error Code D195N

The D195N error indicates that there may be an issue with how a transaction was categorized. For instance, if a lease was incorrectly entered as a purchase, it could trigger this error message. To prevent future occurrences of this problem, ensure all transactions are accurately classified during entry.

Navigating Transfer Processes

No changes have been made to the transfer tab within Vehicle Services; it remains available for use. To process a transfer:

1. Select "Deals."
E-file a transfer as needed based on whether it's between dealers or involves private transfers (in which case documents must be sent directly to local DMV field offices).

Your Resources Are Available!

The vehicle services tab is indeed present on our website—utilize