Help Article: Troubleshooting Missing Tabs

Possible Causes of Disappearing Tabs

If your tabs are disappearing, it could be due to a technical issue with the browser or internet connection. To troubleshoot this problem, follow the steps below:

Checking for Updates and Clearing Cache

First, check for any updates on your browser and try clearing cache and cookies to see if that resolves the issue.

KSR Tab Disappearance

If the KSR tab has disappeared, follow these steps:

1. Refresh your browser.
2. Restart your computer.
3. Clear your browser cache.
4. Contact support team if issue persists.

KSR Tab on DMVdesk Issue

If you encounter issues with the KSR tab on DMVdesk disappearing and reappearing:

• Contact DMVdesk support for assistance.

Troubleshooting Steps for Missing KSR Tab

1. Refresh Page or Restart Browser: Try refreshing the page or restarting your browser to bring back missing tabs.
2. Disable Browser Extensions: Check if any extensions are causing interference with displaying tabs. Temporarily disable them to see if that helps.
3. BPA Calculation Failure:The BPA calculation may fail due to slow response time from DMV. Wait a bit or try again later when system is more stable. Thank you for following these troubleshooting steps. If you continue experiencing issues with missing tabs, please reach out to our support team for further assistance.