Troubleshooting KSR Access Issues

If you are experiencing issues with the KSR option not appearing on your account, this article will guide you through potential reasons and solutions.

Possible Reasons for Missing KSR Option

• Account Permissions: Your account settings may need adjustments. Ensure that your permissions allow access to the KSR feature.
• Technical Issues: Sometimes, a technical glitch or system error can prevent the KSR icon from displaying properly.
• User-Specific Problems: In some cases, individual accounts may have specific issues due to missing information in required forms.

Simplified Solutions

Log Out and Log Back In

A simple yet effective first step is to log out of your account and then log back in. This action often refreshes your session and can restore access to features like KSR.

Contact Support for Assistance

If logging out does not resolve the issue, it’s advisable to reach out to our support team at [email protected]. They are equipped to assist you further in diagnosing and fixing any underlying problems affecting your access.

KSR Access for Employees

If an employee, such as Juan Dominguez, lacks access due to incomplete documentation (e.g., missing details on the INF 1128 form), please ensure that all necessary information is filled out correctly. Email the completed form directly to [email protected] so we can facilitate adding KSR access for him. After submission, he should also log out and back into his account; if issues persist, provide his IP address when contacting support.

KSR Icon Visibility Issues

The absence of the KSR icon on your desktop might require administrative intervention. Please contact your store's Admin and request they send a signed INF 1128 form along with a request email to [email protected]. This step is crucial for resolving visibility concerns related to user permissions.

Error Messages During Use

If users encounter timeout errors while trying to run the KSR application despite having proper access rights, advise them simply try running it again after waiting briefly; this could rectify temporary glitches causing