Troubleshooting the KSR and DMV Tabs

Common Issues with the KSR Tab

The absence of the KSR tab can result from several factors, including:

• Connectivity Issues: Check for any changes in your internet service provider that might be affecting your connection.
• Browser Compatibility: Ensure that you are using a compatible browser. Refreshing your browser may resolve display issues.
• IP Address Verification: Confirm that your IP address is correct. If problems persist after multiple refreshes, consider performing a screen share for direct assistance from support staff.

KSR Button Visibility for Approved Shows

If the KSR button does not appear for approved shows, it could be due to technical issues or specific configuration settings. To troubleshoot this issue:

1. Contact our technical support team. They can investigate further and assist you in enabling the KSR button.
2. Please provide details about any error messages or unusual behavior you've encountered to expedite troubleshooting.

Status of the DMV Tab

The DMV tab will not show as green like the KSR tab when it is down. It will turn green once services are restored. Please check back periodically if you notice it is inactive.

KSR Not Showing in Suspense Cases

If you're unable to see the KSR in suspense cases, this may occur if a vehicle was initially registered in California and later marked as Non Resident. For confirmation on whether all necessary requirements have been met, contact SPU at ̶[email protected].

KSR Security Lock Icon Issues

A missing green lock icon on the KSR tab could indicate security certificate issues or connection problems. Follow these steps:

• Check your internet connection and ensure you’re using a secure network.