Resolving Access Denied Errors

Access denied errors can be frustrating, especially when trying to submit requests or access certain features within your company's systems. This article outlines common causes of these errors and provides steps for resolution.

Common Causes of Access Denied Errors

• User Permissions: Your user account may not have the necessary permissions to perform the action you are attempting.
• CREDENTIALS Issue: There could be a problem with how the system recognizes your login information.
• Technical Issues: Temporary technical difficulties may prevent access to certain functionalities.

Troubleshooting Steps

If You Encounter an Access Denied Error When Submitting Requests:

1. Verify Login Information: Ensure that you are using the correct username and password. Double-check for any typing errors.
2. Select Appropriate Options: Make sure you have chosen options that align with your role's access rights in the system.
3. Email Admin for Assistance: If issues persist, contact your administrator to troubleshoot further or verify if additional approvals are needed before submission.

If You Experience Issues with DMV and KSR Tabs During E-filing:

1. Refresh Your Browser: Sometimes a simple refresh can resolve display issues related to tabs not appearing correctly.
2. Status Check on Lock Icon:Ensure that the lock icon is unlocked without any red indicators showing possible restrictions on functionality.

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   Additional Recommendations

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