Resolving Error i003 When Clearing a Used Non-Resident

If you encounter error i003 while attempting to clear a used non-resident, follow the steps outlined below to ensure a smooth transaction.

Step 1: Verify Forms and Documentation

Ensure that you are using the correct forms required for your transaction. If you are assigning DV plates, select the appropriate registration form:

• Reg 17
• Reg 17A

Avoid using any incorrect forms that may lead to errors during processing.

Step 2: Check Required Fields

Double-check all necessary fields on your selected form. Pay special attention to:

• The accuracy of entered information.
• The inclusion of any required sticker years if applicable.

Step 3: Review KSR Indications

Your KSR (Key Status Record) may indicate 'Goldenrod', which signifies a CA Used Car Transfer. In this case:

• Select the Goldenrod box within the Efile Transaction section.

If there is no indication of 'Goldenrod' in the Record Condition, proceed by leaving it as "used clear" instead of selecting "non-resident clear."

Troubleshooting Persistent Issues

If issues persist after verifying forms and details, consider taking these actions:

• Reach Out for Support: Contact customer support for assistance with specific error messages or unclear instructions.
• Consult Relevant Guidelines: Review guidelines related to your particular transaction type for additional insights and requirements.

Cautionary Note

Please remember always to adhere strictly to any specific guidelines associated with your transaction type. This will help prevent future errors and ensure compliance with regulations.