How to Cancel a Transaction with the Wrong Lienholder

If you need to cancel a transaction due to incorrect lienholder information, follow these steps. Please note that you must wait until your current deal clears before proceeding with cancellation.

Steps to Cancel or Void a Transaction

To void a transaction associated with VIN 173148, adhere to the following process:

1. Navigate to the "logbook" tab.
2. Select "efile."
3. Mark the circle for "today's work."
4. Once today's deals are displayed, locate VIN 173148 and click on the three lines icon next to it.
5. Select "cancel e-file" from the options provided.
6. You will then be prompted to request voiding and select your reason for cancellation.

If You Need To Change Lienholder Information

If you have obtained title documentation related to the correct lienholder, follow these steps:

1. Contact Your Bank: Obtain the title associated with your correct lienholder.
2. DVM Visit: Go to your local DMV office for processing of legal owner transfer.
Please ensure all necessary documents are ready for submission at this stage.

Error Correction in Efile Transactions

If you've made an error while processing an efile transaction regarding lien holder information, here's how you can rectify it:

1. Create and submit REG 227 and REG 256 forms indicating it was a BPA keying error.
2. If both correct and incorrect lienholders have Electronic Lien Titles (ELT), include this info in one bundle for Audit team review.
3. This ensures accurate tracking during audits and corrections as needed.

   Cancelling Due To Incorrect Fees

   You may also cancel transactions if fees were incorrectly assessed based on county selection. For refunds related to fee discrepancies, please submit ADM 399 form accordingly.

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