Resolving Error D138 When E-Filing

Error D138 typically indicates an issue with the electronic filing process, often related to name formatting or length. This article provides guidance on how to address this error effectively.

Common Causes of Error D138

• Name Formatting: Names may exceed character limits or not follow required formats.
• Extended Name Feature: The "Extended name" box cannot be used in lease transactions.
• Address Issues: Problems can arise when entering addresses for out-of-state residents or multiple buyers.

Troubleshooting Steps

Name Adjustments

If you encounter error D138, start by checking all names entered in your submission. Ensure they fit within specified character limits and adhere to any required formatting guidelines. Consider shortening longer names or using initials where appropriate before resubmitting your application.

Avoiding Extended Name Box in Lease Transactions

Error code D138 is commonly triggered if the "Extended name" feature is utilized during a lease transaction. To resolve this, ensure that you do not check this option when processing leases as it is incompatible with such submissions.

Reviewing Address Information

This error may also occur due to issues with the registered owner's address, especially if an out-of-state address is involved. In cases where there are two buyers or additional complexities like extended names, consider moving any lengthy names back onto the first line of the address field to avoid triggering errors during submission.

Simplifying Complex Entries

If you're dealing with complex entries (e.g., VIN 278822), explore abbreviations such as SLTNS instead of full names between Lessor and Lessee for better compatibility within system constraints.

Additonal Support Options

If you've followed these troubleshooting steps and continue experiencing difficulties, it's advisable to contact technical support for further assistance. Additionally, reviewing relevant documentation provided by your e-filing system can offer more specific insights into resolving error codes effectively.

Please feel free to reach out if you have further questions regarding error D138!